The New China Etiquette - An e-publication by Chinese American Etiquette Association

The old saying: “When in Rome, do as the Romans” is not sufficient for bridging the communication gap and cultural differences between China and the US. The world operates in the climate of globalization with a constant need for cross-cultural communication. Chinese American Etiquette Association (CAEA) explores how interractions occur during a process of cultural adaptation between these two countries and cultures.

Monday, September 04, 2006

Managing Chinese Employees

Selected Quotes from the CEOs of multinational companies in China.
Source: China CEO

“The Chinese – and Asians generally – enter into employment with a different understanding than we have in Europe. For us, the company certainly is important, but mainly as an employment base. The Chinese, the company is more like a family. The idea is, “I am giving myself to Siemens. Now you have to take care of me.’”
DR. Ernst Behrens, President, Siemens China

“There is an incredibly capable workforce here. . . .The key is being able to delegate. You have to be able to trust your subordinates. Local Chinese can do the job a lot of better than anyone coming in. Let them do their job.”
Guy McLeod, President, Airbus China

“We MNCs in China, all kind of laugh because we have become the target not only of other MNCs but also of Chinese companies. There is such a need for great talent. Executive recruiters are very popular right now.”
Steve Schneider, Chairman and CEO, General Electric China

“There are huge numbers of graduates each year, but there is a middle management level that you need.”
John Wong, Managing Director Greater China, The Boston Consulting Group

“One of my frustrations is that when you hire smart people who graduated from Tsinghua University or Jiaotong University, they come to your desk and say, ‘in three years, I want your job.’ It took me 25 years to get here. There is such a thing as learning the business, and you don’t do that in three years.”
Philip Murtaugh, Chairman and CEO, General Motors China

“This (company sponsored language class) is something our employees value and something we value. . . When they join my company, they say, ‘Eli Lilly is looking out for my future.”
Christopher Shaw, President, Eli Lilly China

“People in China will work hard for the company because they like working for their supervisor, because of their personal relationship with that person. This requires a very different management style. You need not only to care about the employees’ work but also care about their families and other personal issues.”
Bryan Huang, Senior Vice Presided and China President, BearingPoint.

“Chinese employees like to have a good relationship with the boss. You need to make sure you are not only a boss, but also a friend and a teacher.”
Dominique de Boisseson, Chairman and CEO, Alcatel China

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